At Arlow Journeys, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a straightforward return and refund policy, as detailed below.

1. Return Timeframe

You have [14 days] from the date of receiving your order to request a return. Please ensure the item is in its original condition and packaging for it to be eligible for a return.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.

  • The item must be returned within 14 days from the delivery date.

  • Proof of purchase (such as an order confirmation or receipt) must be provided.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number, reason for return, and any relevant images of the item (if applicable).

  2. Return Approval: Once we receive your request, we will assess the eligibility and provide instructions on how to return the item.

  3. Return Shipping: You will be responsible for the shipping cost of returning the item, unless the item is defective or we made an error in fulfilling your order.

4. Refunds

  • Refund Process: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued via cash, in the case of cash on delivery, by a method of your choice.

  • Processing Time: Please allow 7-10 business days for your refund to be processed after we receive the returned item. You will be notified via email once your refund has been completed.

5. Non-Returnable Items

Certain items are not eligible for returns, including but not limited to:

  • Items that have been used, damaged, or altered.

  • Products that are marked as non-returnable at the time of purchase.

  • Perishable goods or items that are sealed for health or hygiene reasons (if applicable).

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will provide instructions on how to return the item and issue a refund or replacement.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

8. Contact Us

For any questions or to initiate a return, please contact us at: